Shipping policy
SHIPPING COUNTRIES
Available for shipping
Basically, items are available for sale in countries where you can select a currency from the currency options at the top of the page or in the menu.
We may be able to sell to other countries as well, so please feel free to contact us.
Countries where delivery is NOT available.
We are unable to deliver for now, as we do not have the means to pay or issue VAT or GST numbers.
- Mexico
- Brazil
*For delivery to other countries, please contact us once before purchasing, as we need to check the export regulations of each country.
*Please note that there may be delays due to the corona and the situation in Ukraine.
Customs Information
・Please note, all international packages may be subject to taxes, duties and custom fee upon delivery in your territory. Shipping quotes exclude these costs. For details, please contact the customs office in your receiving country.
・Any import taxes, duties, or fees that may be incurred are the responsibility of customers. We cannot assist with the payment of these fees or provide any discounts or refunds in relation to these fees.
・As of July 1st, 2021, EU citizen customers are required to pay VAT on all purchases up to €150. Customers will be charged upon delivery of the goods by the carrier as we do not collect VAT and duties.
Not all orders are subject to duties and import taxes. Many countries or regions have a minimum order value called a de minimis, before duties and import taxes apply. The following table provides some examples of de minimis values.
| Country | Duty de minimis value | Tax de minimis value |
|---|---|---|
| United States | 800 USD | 800 USD |
| Canada | 20 CAD | 20 CAD |
| Mexico | 50 USD | 117 USD |
| Australia | 1000 AUD | 0 AUD |
| China | 50 CNY | 50 CNY |
| Hong Kong | 0 HKD | 0 HKD |
| Ireland | 150 EUR | 22 EUR |
| Japan | 10,000 JPY | 10,000 JPY |
| Sweden | 1,600 SEK | 300 SEK |
| Switzerland | 5 CHF | 5 CHF |
※This table is provided as an example, and doesn’t consitute tax advice. For more information on customs clearance and import taxes, please contact the customs office in your receiving country.
We will not be liable for packages held or confiscated by customs.
Shipping
Most shipments offered by Chimahaga are standard shipments. Delivery within the U.S. takes an average of 3-7 days, and outside the U.S. takes 5-14 days. However, some orders may take longer than usual due to air transport delays, customs inspections, or unforeseen circumstances outside of our control.
The above delivery estimates do not apply to pre-order items. Please check each product page for estimated delivery times for pre-order items.
You may have to pay import taxes and customs fees for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier.
- Japan Post: For shipping inquiries regarding Japan Post orders, please click here.
- USPS: For shipping inquiries regarding USPS orders, please click here.
- DHL: For shipping inquiries regarding DHL orders, please click here.
- UPS: For shipping inquiries regarding UPS orders, please click here.
- Others: For other shipping companies, please contact each shipping company directly.
- Using incomplete or incorrect shipping information (for example, missing first/last name, incomplete/invalid address, or invalid phone number) will result in customs clearance/delivery delay or delivery failure. Please note that the carrier of your choice may charge you an additional fee for address change once the shipping process starts.
- All imports are for personal use only. Using a non-residential address for the shipping service may result in a customs clearance/delivery delay.
- Unclaimed packages will be disposed after 30 days from the arrival date in Japan.
- We do not accept cancellations when a package is returned to us due to a missed receipt.
-
If the first delivery attempt is unsuccessful, the package will be returned to the carrier’s service center after one week. Once the return process starts, consignees may get charged a re-delivery fee by the carrier.
Shipping Insurance
Please note that Chimahaga is not responsible for damage or loss of shipments that are uninsured or undervalued.
We strongly recommend that you consider purchasing package protection to financially safeguard against physical damage or loss of your shipment.
You can select the "Package Protection" option when placing your order.
The availability of insurance coverage, as well as the claim amounts, can vary based on the country, order type, and delivery method. The coverage terms, conditions, and limitations are also subject to change.
Contact Us
We are always happy to help you with any questions. Please contact us using the contact form.